In Pokhara
I opened my eyes. I felt a profound stillness as I gazed out onto the lake and the misty hills behind it. Above a massive cumulonimbus threatened to bring the early monsoon rains. I looked at my…
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Contactless Pick Up Food Ordering and why?
During the year 2020, several challenges occurred within the society, translated into new important frictions for the customer journey experience, concerning the online food ordering.
Leading to a negative experience overall, these frictions are recognized by each restaurant and customer:
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